Privacy Policy

1. Introduction

FullPak (Pty) Ltd ("FullPak", "we", "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what personal information we collect through this website, how we use it, and the rights you have over it.

2. Information We Collect

When you use this website, we may collect:

• Account details: your name, email address, and company information.
• Order information: products ordered, quantities, delivery addresses, and purchase order references.
• Enquiry information: details you provide when submitting our contact form.
• Usage data: how you interact with the website, collected through analytics.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery and invoicing.
• Manage your account and authenticate you on the website.
• Respond to your enquiries and provide customer support.
• Send you order status updates and service-related notifications.
• Comply with our legal and tax obligations.

4. Sharing of Information

We do not sell your personal information. We share it only with service providers who help us operate this website and deliver orders (such as payment processors and couriers), and where we are required to do so by law. All processing is conducted under POPIA's lawful processing conditions.

5. Security and Retention

We apply reasonable technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access. We retain your information only for as long as necessary to fulfil the purposes described in this policy and to meet our legal obligations.

6. Cookies and Analytics

This website uses cookies and analytics to understand how it is used and to improve your experience. You can disable cookies in your browser settings; the website may not function fully without them.

7. Your Rights

Under POPIA, you have the right to access, correct, or delete your personal information, to object to its processing, and to withdraw consent where processing is based on consent. To exercise any of these rights, contact us at orders.cpt@fullpak.co.za or request deletion directly from your profile page on this website.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with the date of the last update shown above.

9. Contact Us

For any privacy questions or requests, contact FullPak (Pty) Ltd at orders.cpt@fullpak.co.za.